I have a question in relation to:

Booking

We advise to book early. Booking typically closes 4 days before your ceremony.

Booking times vary depending on your university or college. A general guideline is that bookings open approximately two months before your ceremony date and close around five days before graduation. We recommend checking with your institution for specific deadlines and booking directly through our website when available.

Our standard hire package typically includes a gown, cap, and hood (if applicable to your university). For more information, please contact our team.

If your ceremony date is not listed on our website it means that the online bookings have not opened yet. We are waiting for your institution to officially confirm the details of the ceremonies. You will receive information from the college once this has been announced and the online bookings will be live then. Rest assured you will find out in plenty of time for your graduation date.

If you are unsure of what to choose please ask your course tutor or the university or college registry what award you are to receive.

If the date or time of your graduation should change after you have booked your hire outfit, don’t worry. Simply email info@armstrongandoxford.com and advise us of the new date so we can update your booking

Your height means the measurement from the top of your head to the ground, without shoes. This can be in metres or feet and inches

Your gown will be fitted on the day by one of our fully trained staff members. Sizing is always calculated according to height.

The normal hire fee is usually for the ceremony and reception. This enables you to wear the outfit for your graduation ceremony and have private and official photos taken at the venue. If you opt for Extended Hire return bag which you can use to return the robes to us. Please note there will be an extra hire fee to pay, payable at time of collection.
You will be able to place a late order. Please attend early on the day of graduation and our staff will help you. Payment can be made on graduation day using all major debit or credit cards.
We do not take any student gown bookings over the phone or through the email. The orders must all be done on our website www.armstrongandoxford.com on the Student Hire page. If the online booking for your ceremony is closed please come along on the day of your ceremony during the gown collection times advised in the information provided by your institution and we will be able to help you.

You must contact us via email info@armstrongandoxford.com or contact your college directly.

You will receive an email after placing your order, and an SMS message in the days preceding your graduation date, confirming your order number. You can also view your account number by logging into your account on our website. Please keep this information safe as you will need this to collect your gown.

Unfortunately we do not take orders at our offices. All orders should be processed via the website in advance of your ceremony, or for late orders from the allocated gown collection area during your institutions graduation days.

Unfortunately we cannot take bookings over the phone. For student hire, please go to: https://www.armstrongandoxford.com/gowning/studentgownbook. For staff hire, please visit: https://www.armstrongandoxford.com/gowning/staffgownbook

You should receive a confirmation email at time of ordering. A text message will be sent 1-2 days before your ceremony as a reminder of your order number for ease of reference on the day/at time of collecting your gown set.

For most colleges you will be able to place a late order at the graduation event. Please attend early on the day of graduation and our staff will help you. Payment can be made on graduation day using all major debit or credit cards. Please be advised that if you are attending the CITY EDUCATION GROUP graduation, you cannot book a gown on the day.

Collection and Fitting

You can log into your account online and view your reference number.  If you have any difficulty, please email us at info@armstrongandoxford.com and we will get back to you within one working day.

Gowns must be returned to the returns location after your ceremony, or in the case of extended hire to Unit 44, Fashion City, Ballymount, Dublin 24.

Your institution has set aside a special area for you to collect your outfit. Details of the location will be advised in the information sent by your institute.

Details will have been given to you by your university or college, however as a general rule Armstrong and Oxford will normally be available to robe you at least two hours before your ceremony.
We will help you gown and ensure you are wearing your academic dress correctly.
If you did not receive an email after placing your order do not worry; you will receive an SMS message in the days preceding your graduation date, confirming your order number. Please keep this information safe as you will need this to collect your gown.

It is not imperative that you have the printed copy, but take a note of the number as it does speed things up at the ceremony. In addition, our representatives will have detailed lists on the day of your ceremony.

Please ensure you bring your order reference number with you on the day; you will receive this via an email after your place your order or in an SMS message in the days preceding your graduation date.
When collecting your gown you will be asked to present your reference number. Text or email is sufficient.

Someone else can collect your robe, but they must know your full name, height and have your order reference number.

If you’re unable to collect it yourself at the specified times, someone else can collect on your behalf provided they have your full name, your height, and your reference number.

Each institution has its own stipulations on who wears caps. Armstrong & Oxford provides caps accordingly.

Payment

All major Debit or Credit Cards. Unfortunately we cannot accept American Express.

For gown hire booking and prices please visit the Student Hire section on our website www.armstrongandoxford.com. The prices may vary between Universities and awards.

Refunds are given once the date of your graduation has passed and can take up to 10 days to process. If your graduation date has not yet passed please get back in touch with us once it has.
Visa verification is a system of checking the authenticity of your online transaction provided by your bank at checkout. This is nothing to do with Armstrong & Oxford. Please contact your bank if you are having difficulties.
3D secure is a system of checking the authenticity of your online transaction provided by your bank at checkout. This is nothing to do with Armstrong & Oxford. Please contact your bank if you are having difficulties.
Unfortunately we do not sell second hand or used stock as we use it all for the ongoing graduations.

Returns

Yes you can avail of our extended hire option, just notify the registration desk when collecting your gown. You can keep the gown for up to a week. We will provide you with a return bag. There is an extra charge for this facility. The charge is the same whether you keep the gown for an extra day or the full week.

We understand that accidents can happen. A minor tear or snag may be nothing to worry about. However, if you experience any significant damage to the gown during your rental period, please contact us immediately.

If your gown, hood or hat gets damaged before your ceremony, please return to the gowning area and we will provide a replacement.  We want you to enjoy your day looking your best!

No need to deep clean the gown! We take care of professional cleaning after each rental. Simply return your graduation outfit onsite on graduation day or if you have arranged extended hire, in the provided garment bag on the designated return date.

About Our Certificate & Diploma Frames

The best frame size will depend on the exact dimensions of your certificate. We offer a variety of frame sizes to accommodate almost all of these.  Simply measure the length and width of your certificate, or enter the name of the institution on the filters to sort by the appropriate sizes.

Yes! Our selection of frames is suitable for diplomas, awards, photographs, and other cherished documents.

While we don't currently offer a bespoke framing service, our extensive selection of frames have been made to order to fit the certificate sizes from irish universities and colleges, and most standard sizes.  If you have a unique framing request, please feel free to contact us with the specific size, and we'll be happy to cross reference against the sizes we carry.

We also provide graduation gown hire, which is one of our most popular services. Not only that, but we also provide gown hire for staff and online registration of attendance, and guest ticketing for graduation events.


Gown Hire For Faculty & Staff

When you place your order, simply let us know the establishment where you received your highest qualification, and the year you received it, and we will ensure you receive the appropriate set of academic dress that adheres to their exact specifications.

While we will always try to accommodate last-minute orders as best we can, it's always best to place your order well in advance of the graduation ceremony. The official cut-off date is three weeks prior to the ceremonies you will be attending as a platform party member. This ensures we have ample time to prepare or order in your attire.  However we will always bring spare academic robes with us to ensure everyone is provided with appropriate academic dress, while it may not be your specific institution particulalry for less common awards.  If you would like to ensure you always have the correct acadmic dress, particulaly if you have graduated from a university outside of Ireland, why not ask us about having you academic dress made for you to purchase?

Still unsure about a query? You can contact us:

Opening Hours
Mon - Fri:
9am - 5pm
Sat:
Closed
Sun:
Closed
Phone Numbers
Dublin
+353 (0)1 4295736
Email